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To help make the corporation vision as well as vision happens accurate; Geisinger will be open with regard to new location while SCHEDULING SERVICES SPECIALIST I within Lewistown, PA begin with January 2018. Every person who’s thinking about stuffing this specific vacant, please participate in this SCHEDULING SERVICES SPECIALIST I January 2018 recruitment throughout Lewistown, PA. It's recommended for many contributors to get ready just about all necessary needs due to this employment recruitment method, as the procedure will require that you provide suitable specs the business desires with this position. If you are that you'll be the one which could fill this specification, you can search to learn to read more info about SCHEDULING SERVICES SPECIALIST I January 2018 in Lewistown, PA below.
There’s a reason we believe that America is watching Geisinger, one of the nation’s largest health service organizations. We are dedicated to setting the standard for evidence-based care delivery and pursuing innovative new approaches to predictive precision medicine, such as our MyCode® genomic research initiative. Whether you prefer working in a busy urban center, a suburban area or a small-town setting, Geisinger has clinical and nonclinical positions open throughout our system. With 13 physician-led hospital campuses to staff throughout Pennsylvania and in southern New Jersey, we offer a wide range of positions, a competitive, pay-for-performance salary structure and healthcare benefits from day one, including those for vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. Location: Lewistown Hospital Work Schedule: Days/Evenings (M-F, 10:30AM – 7:00PM with rotating weekends and holidays) Work Type: FULL TIME JOB SUMMARY
Provides seamless appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences across the Geisinger Health System (GHS) using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills. Possesses solid knowledge regarding specialty, primary care, and/or community practice department specific scheduling guidelines, procedures, appointment scheduling and clinic work flows. Provides flexible coverage for co-workers in assigned work groups as needed.
Directly accountable to Supervisor, Scheduling Services. MAJOR DUTIES AND RESPONSIBILITIES:
*1. Schedules patient appointments system wide for providers including specialty and ancillary services throughout GHS.
*2. Communicates appropriately and effectively with patients, referring physicians, departments, specialties and CPSL sites in compliance with customer service standards.
*3. Schedules and providing proper prep instructions for ancillary and diagnostic procedures/tests using physician-specific and department guidelines.
*4. Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
*5. Collaborates with Clinic Operations to assure that all appointment requests are satisfied within the time frame specified by the referring provider.
*6. Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
*7. References provider-specific system guidelines to ensure accuracy of scheduling appointments.
*8. Processes requests for referrals and obtains the referrals for physician offices as required.
*9. Supports system-wide marketing campaigns.
*10. Provides one-call resolution whenever possible for all appointment-related calls.
*11. Responsible to answer patient and referring physician questions pertaining to appointment status.
*12. Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions and complaints.
*13. Achieves and maintains service goals related to call center metrics.
*14. Scans all information into the patients record that is received from referring providers.
*15. Provides basic analysis to operations, administration and other teams relating to scheduling, access to appointments, and wait lists.
*16. Advises Supervisor of unusual situations, scheduling system technology or patient-related concerns.
*17. Responsible to hold and release template slots for requests to occur within 2 weeks.
*18. Facilitates and assures physician to physician or department contact.
19. Achieves and maintains quality and service standards.
*20. Coordinates efforts with clinical and Revenue Cycle departments to resolve referral, appointment, insurance, and other patient appointment-related concerns.
*21. Functions as a team member to organize and prioritize responsibilities to complete daily work assignments. Offers assistance to coworkers to ensure completion of all assigned duties.
22. Makes suggestions for improvements to procedures or innovations to enhance patient service.
23. Adheres to all GHS policies, procedures, protocols and standards of care.
24. Attends and participates in departmental staff meetings. Responsible for reading and reviewing departmental notes when not in attendance.
*25. Assists with training initiatives for new hires.
26. Participates in Clinic Operations and Scheduling Services meetings.
27. Performs other duties as required or assigned for emergency or operational reasons for which the employee is qualified to perform.
*Denotes essential functions. COMPETENCIES AND SKILLS:
Demonstrates a positive, supportive, respectful and helpful attitude in interactions with all department customers (patients, physicians, visitors and other healthcare team members).
Demonstrates respect for the rights and dignity of all patients. Provides and maintains patient privacy at all times. Is compliant with HIPAA guidelines and privacy practices, patient confidentiality and patient rights.
Demonstrates the ability to effectively handle the departments minimum appointment-related contacts to resolve questions or concerns from patients and/or referring physicians on a weekly basis.
Demonstrates the ability to promote and work in a team atmosphere to manage and process all multi-channel contacts and attain common goals.
Demonstrates a positive work attitude.
Demonstrates a calm, professional manner. Offers and acts on constructive feedback.
Demonstrates time management skills effectively to perform scheduling while meeting department productivity and service standards.
Demonstrates high level of customer service while meeting department quality performance standards.
Demonstrates flexibility in response to unexpected changes in workload, staffing and scheduling.
Demonstrates detailed knowledge of Microsoft Office applications, GroupWise and all other department software systems and their integration. EDUCATION AND/OR EXPERIENCE:
High school diploma required. Minimum of one year experience in a medical office/clinical setting or call center experience required.
Associate's/Bachelor's degree in business or related degree required.
Familiarity with medical terminology preferred.
Previous call center experience preferred.
NAHAM or CRCR certification preferred. WORKING CONDITIONS/PHYSICAL DEMANDS:
Work is typically performed in an office environment.
May be required to work weekends and/or evening rotation according to the business needs of the department.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Geisinger serves more than 3 million
people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family. Geisinger is nationally recognized for innovative practices and quality care. A mature electronic health record connects a comprehensive network of 13 hospital campuses, two research centers and nearly 1,600 Geisinger primary and specialty care physicians. About Geisinger
Geisinger is an integrated health services organization widely recognized for its innovative use of the electronic health record and the development of innovative care delivery models such as ProvenHealth Navigator®, ProvenCare® and ProvenExperience®. As one of the nation’s largest health service organizations, Geisinger serves more than 3 million residents throughout 45 counties in central, south-central and northeast Pennsylvania, and also in southern New Jersey at AtlantiCare, a Malcolm Baldrige National Quality Award recipient. In 2017, the Geisinger Commonwealth School of Medicine and Geisinger Jersey Shore Hospital became the newest members of the Geisinger Family. The physician-led system is comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan, all of which leverage an estimated $12.7 billion positive impact on the Pennsylvania and New Jersey economies. Geisinger has repeatedly garnered national accolades for integration, quality and service. In addition to fulfilling its patient care mission, Geisinger has a long-standing commitment to medical education, research and community service. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
As one of the leading company in USA, Geisinger opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Geisinger also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.
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