Call Center Representative-Salem Job Openings in Salem, OR - NW Natural Recruitment 2018

USJobDesk. Com : Today’s job recruitment is extremely competitive, which is for you to perform sensibly which is an excellent tricky activity. USJobDesk. Com will give you possibility to undertake it so that you would be able to help make the best conclusion throughout far better technique to obtain swift and also superior result. That way you will get better possibility as well as better reside down the road. NW Natural is just about the businesses you can confidence to provide your self acceptable and superior dwell in the future. Subscribing to this company can make an individual in a position to accomplish the objective simpler along with help to make your dream becoming reality.

To create the company perspective as well as mission occurs correct; NW Natural is actually start pertaining to brand new position while Call Center Representative-Salem in Salem, OR start from February 2018. Every person who’s considering filling up this vacant, remember to attend this particular Call Center Representative-Salem February 2018 recruitment inside Salem, OR. It can be suggested for everyone contributors to arrange most necessary specifications with this employment recruitment course of action, because process requires you to definitely supply ideal specs the firm would like because of this situation. If you feel that you're the one that could load the particular specification, you can attempt to read further information about Call Center Representative-Salem February 2018 in Salem, OR below.

. Call Center Representative
(Up to 5 positions) Union Position Customer Call Center; Salem, OR 97303 Regular; Full-Time Posting # 50250939 January 19, 2018 At NW Natural, we like to say, “We grew up here.” We’ve been an energy supplier and community leader since 1859. Some of our neighbors know us through our philanthropy and volunteer programs and innovative approaches to carbon reduction. Our customers know us because of the clean, safe, efficient, and low-cost natural gas we provide. We are a service-oriented utility, with a “Best in the West” customer satisfaction ranking. If you share our core values – integrity, safety, service ethic, caring and environmental stewardship – we invite you to apply to NW Natural. The Role: Responds to residential and commercial customers’ questions, service, and account issues. Day to Day: • Opens, closes, or answers billing or other questions on customer accounts. • Issues meter and service orders. • Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training. • Performs other tasks as required, including those in lower levels with training as needed. • Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural. • Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations. • Maintains punctual, regular, and reliable attendance. • Demonstrates the Company’s core values and complies with all Company policies and procedures. • Issues meter and service orders for appliance inspection and adjustment. • Obtains and evaluates credit information to determine security requirements and/or acceptability for financing. • Responds to bill/account inquiries regarding high bills, bill breakdown, payment dates, tracing payment credits, and rate applications. • Determines action to be taken on open/closed service accounts to promote payment. • Meets department standards for qualitative and quantitative measures. • Follows Customer Contact Center/Emergency Contact Center protocol for gas odor complaints and emergencies.
Come on your first day with: • Basic knowledge of PUC regulations and codes/operations necessary to prioritize and handle calls. • Basic math and reading skills. • Ability to access, input, and retrieve information from a computer. • Data entry skills of 6,000 kph with 90% accuracy. • Comprehensive knowledge of the Company’s organization, inter-relationships, policies, procedures, processes, and department/work specific requirements. • Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy. • Ability to deal with sensitive information in a confidential manner. • Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment. • Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reach, and stoop. • Subject to random drug testing. What we offer: Arguably the most competitive healthcare and wellness benefits in the Pacific Northwest Company provided Trimet or C-Tran passes/Bike storage for cyclists Green Team/Diversity & Inclusion Council/Safety Team/Women’s Network Numerous volunteer and community engagement opportunities Employee Stock Purchase Plan with a 15% discount 20% Employee discount on Natural Gas Hourly Rate: $23.97 Qualification Period: 6 months This position will be tested on: ACT Locating Level 4 Application Process: To be considered for this position, submit a complete electronic application including a cover letter and a resume. Applications will be reviewed once application deadline has passed. Deadline: January 26, 2018
All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.
NW Natural strives to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need a reasonable accommodation in completing the application process, please call NW Natural at 1-800-422-4012 x5403, or contact us by email at .
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Applicants have rights under Federal Employment Laws.
NW Natural is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at NW Natural via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.

As one of the leading company in USA, NW Natural opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. NW Natural also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Call Center Representative-Salem in Salem, OR, Salem, OR who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Salem, OR region from any other company. You can also try to find other job recruitment information for Call Center Representative-Salem di Salem, OR below.

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Job Informations

Job Title: Call Center Representative-Salem Location: Salem, OR Company: NW Natural Date Posted: 30+ days ago

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