Card Fraud Supervisor Job Openings in Pleasanton, CA 94588 - Patelco Credit Union Recruitment 2018

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To help make the business eye-sight and objective happens true; Patelco Credit Union is usually open regarding completely new place while Card Fraud Supervisor in Pleasanton, CA 94588 begin from February 2018. Anyone who’s keen on stuffing this specific empty, you should be involved in this kind of Card Fraud Supervisor February 2018 recruitment in Pleasanton, CA 94588. It is suggested for everyone players to arrange most needed specifications just for this task recruitment process, because the method need that you provide appropriate spec which the business desires because of this position. If you are that you're the one that can fill this specs, you can test to learn to read further information about Card Fraud Supervisor February 2018 in Pleasanton, CA 94588 below.

. Overview

The Supervisor will oversee the fraud dispute team and process from end to end. The individual is passionate about leading others through consistent coaching and development. This person will demonstrate superior member service and deep card dispute knowledge. This team member will be forward thinking with the ability to adapt and drive change in a fast pace environment. This leader will create and sustain an environment in which Patelco culture is understood and embraced with team members that feel valued and demonstrate a high level of integrity and engagement for their work.

Responsibilities
  • Oversee the fraud dispute process to ensure high quality work by team members.
  • Proficient in fraud dispute claim processing.
  • Strong commitment to good attendance and punctuality.
  • Maintain a strong understanding of state and federal laws, regulations, and compliance standards.
  • Remain up to date on compliance training and personal growth and development plan.
  • Identify if team members are utilizing correct tools, adhering to company policies and procedures and that regulatory compliance standards are met.
  • Document and report skill deficiencies and member concerns to management and training.
  • Maintains accurate attendance tracking of team members.
  • Administer and input/upkeep team member timecards.
  • Handle complex calls and escalations.
  • Manage dispute volumes by consistently monitoring the workload, re-assigning team members as appropriate, and logging on proactively without the request of management.
  • Ensure accurate data entry for Verafin cases.
  • Quality reviews of daily work, including member calls and outgoing correspondence as appropriate and provide effective feedback for enhancing service.
  • Maintain records of Quality reviews completed. Quality reviews must be performed on all aspects throughout the fraud dispute process.
  • Reconcile the F&T Codes (Fraud G/L Accounts) monthly and coordinate with the Accounting Group.
  • Analyze and evaluate performance of the team and develop meaningful and regular coaching and development sessions.
  • Runs regular team meetings and consistently provide updates that have impact to the direct reports through effective communication.
  • Produce weekly productivity reports by team member (e.g., number of Verafin cases created; number of Verafin cases closed; dollar amount of fraud losses; dollar amount of fraud losses prevented; etc.).
  • Proactively identify issues and concerns and informs management of root issues and recommended solutions for both member facing and team member processes.
  • Develop realistic plans that drive and sustain an engaged work environment.
  • Create a caring and accountable culture that is member centric.
  • Proactively seeks to learn best practices and/or techniques within the card services industry including standard card servicing and dispute processing industry to evolve and remain current and competitive.
  • Acts as an in-charge when management is not available.
  • Effective collaboration with internal Patelco colleagues and external third party vendors for exceptional member servicing.
  • Performs other duties as assigned.
Qualifications

Qualifications

  • Bachelor’s Degree in a business related discipline or equivalent work experience.
  • Three to five years prior relevant card and/or fraud experience in a credit union or bank operations environment.
  • Strong working knowledge of card processes, including disputes, chargeback and card investigations.
  • Working knowledge of fraud investigations. CFE accreditation a bonus.
  • Prior experience with Verafin software preferred.
  • Familiarity with Summit Information Systems a plus.
  • Familiarity with and proficiency in Microsoft Office Suite – Excel, Word, Outlook

Competencies Required

  • Strong customer service skills.
  • Strong organizational skills with ability to multitask.
  • Strong analytical skills with proven ability to use sound judgment to make quick decisions with attention to detail; ability to perform basic mathematical calculations.
  • Strategic ability and judgement to balance and incorporate multiple interests of different parties.
  • Ability to learn and adapt to new information, platforms and processes.
  • Ability to interact with staff, members, and others in the course of work in a professional, civil manner.
  • Proficiency with various reporting tools such as Microsoft Word and Excel, Database querying and data analysis.
  • Individual must be a self-starter with a high level of dependability and self-motivation, discretion and even-handedness dealing with sensitive information, and able to work independently and in a team- oriented environment.

Physical Activities/Requirements

  • Position is based in Pleasanton HQ
  • Infrequent travel to branch offices and MCC may be occasionally necessary as well as external conferences and/or professional meeting

As one of the leading company in USA, Patelco Credit Union opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Patelco Credit Union also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Card Fraud Supervisor in Pleasanton, CA 94588, Pleasanton, CA 94588 who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Pleasanton, CA 94588 region from any other company. You can also try to find other job recruitment information for Card Fraud Supervisor di Pleasanton, CA 94588 below.

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Job Informations

Job Title: Card Fraud Supervisor Location: Pleasanton, CA 94588 Company: Patelco Credit Union Date Posted: 30+ days ago

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