Customer Service Rep I, RMV (Southeast Region) Job Openings in - Commonwealth of Massachusetts Recruitment 2018

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To produce the company vision as well as vision will come correct; Commonwealth of Massachusetts is actually open up regarding completely new position seeing that Customer Service Rep I, RMV (Southeast Region) with begin as April 2018. Everyone who’s thinking about filling up this specific nonincome producing, you need to engage in that Customer Service Rep I, RMV (Southeast Region) April 2018 recruitment throughout . It can be advised for everyone members to arrange all needed needs with this employment recruitment procedure, since the method requires one to give suited specification how the business wants with this location. If you're you are one which can certainly fill up the particular options, you can try to learn to read more information about Customer Service Rep I, RMV (Southeast Region) April 2018 in below.

. Duties & Responsibilities:
Interacts with customers to respond to inquiries and complaints.
Issues licenses, identification cards and motor vehicle registrations.
Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.
Uses computer terminals, vision instruments, automatic testing devices and other equipment.
Administers vision tests in accordance with agency policy.
Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information.
Ensure appropriate confidentiality and security of information.
Reviews reports for compliance with state and federal guidelines.
Collects fees (cash and checks) and performs credit card transactions.
Reconciles receipts with revenue control documents.
Operates computer terminals and photo imaging software.
Schedules road examinations.
Prepares forms and other documents related to licenses, registrations, identification cards and receipts for titles.
Amends title and registration records.
Maintains Registry of Motor Vehicle filing systems.
Reviews customer documents in support of transactions for accuracy and veracity.
Conducts research for additional information from third parties (other states, state agencies, etc.) to complete transactions.
Assists other state and local agencies with Registry of Motor Vehicle information.
Assists customers with problem resolution.
Provides information to the public regarding Registry of Motor Vehicles guidelines, requirements and procedures in-person and on the phone.
Greets customers, determines customer's purpose, assesses readiness, and directs them to the appropriate line.
Directs customers to Kiosks and other automated services where appropriate.
Assesses that customers have the correct forms/applications, supporting documents, and acceptable payment.
Returns improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications.
Provides checklists and assistance in completing forms/applications.
Preferred Qualifications
Applicants may be required to speak another language, based on assignment.
Knowledge, Skills and Abilities:
Fluency in the English language.
General knowledge of the functions of a service center or division office of the Registry of Motor Vehicles.
Ability to exercise discretion in handling confidential information.
Ability to communicate clearly in written work or verbally and listen effectively.
Ability to deal patiently with problems and complaints.
Ability to multi-task and prioritize.
Ability to prepare documents and reports.
Ability to follow guidelines and procedures.
Ability to exercise sound judgment.
Ability to work independently.
Ability to utilize computers, including website navigation.
Ability to work efficiently in stressful situations; maintain composure when working with angry or confused customers; and maintain efficiency in an office with a high volume of customers.
Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations or social services that have an eligibility or compliance component.
Strong interpersonal skills including sensitivity, patience and flexibility in order to communicate with internal and external customers in a friendly, courteous and efficient manner.
Ability to communicate with individuals from diverse backgrounds.
Working Conditions:
While performing the duties of this classification, incumbents work indoors within an office setting. The noise level is moderate. Incumbents may be exposed to verbal confrontations. Prolonged sitting and repetitive motions performed answering phone and working on a computer. Incumbents are occasionally required to lift, carry, push or pull up to 25 pounds of office supplies or equipment with or without assistance and with or without the use of devices and/or equipment to assist in the lifting effort. Work assignments may be performed with or without reasonable accommodation to a known disability.
Please be advised the Southeast Region consist of the following RMV Service Centers:
Brockton Service Center - 490 Forest Ave, 02184
Fall River Service Center – 1794 North Main Street, 02721
Plymouth Service Center – 40 Industrial Park Road, 02360
New Bedford Service Center – 212 Theodore Rice Blvd, 02740
Taunton Service Center – 1 Washington Street, 02780
Braintree Service Center – 10 Plain Street, 02184
Applicants applying to this posting may be assigned to any of the service centers listed above.
Pre-Hire Process:
Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.
Minimum Entrance Requirements:
Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.
A Bachelor's degree may be substituted for the required experience.
Special Requirements:
Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth.
For purposes of bargaining unit designation, Unit 1 is equivalent to MassDOT Unit A.

As one of the leading company in USA, Commonwealth of Massachusetts opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Commonwealth of Massachusetts also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Service Rep I, RMV (Southeast Region) in , who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in region from any other company. You can also try to find other job recruitment information for Customer Service Rep I, RMV (Southeast Region) di below.

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Job Title: Customer Service Rep I, RMV (Southeast Region) Location: Company: Commonwealth of Massachusetts Date Posted: 4 months ago

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