Customer Service Rep I, RMV (Southeast Region) Job Openings in Braintree, MA - Commonwealth of Massachusetts Recruitment 2018

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To create the corporation imaginative and prescient vision as well as objective happens accurate; Commonwealth of Massachusetts is actually open up regarding completely new situation as Customer Service Rep I, RMV (Southeast Region) throughout Braintree, MA begin with January 2018. Everybody who’s thinking about filling up this particular nonincome producing, please be involved in this specific Customer Service Rep I, RMV (Southeast Region) January 2018 recruitment within Braintree, MA. It really is suggested for many members to prepare almost all essential specifications due to this employment recruitment treatment, because course of action will need you to definitely provide suitable standards the company desires because of this placement. If you think that you're one which can easily fill the particular specs, you can test to read further information about Customer Service Rep I, RMV (Southeast Region) January 2018 in Braintree, MA below.

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Duties & Responsibilities:

  • Interacts with customers to respond to inquiries and complaints.

  • Issues licenses, identification cards and motor vehicle registrations.

  • Communicates with internal and external contacts through a variety of means such as telephone, mail, e-mail, fax or in-person.

  • Uses computer terminals, vision instruments, automatic testing devices and other equipment.

  • Administers vision tests in accordance with agency policy.

  • Operate computer equipment to create, retrieve, review, change or update driver/vehicle/business information.

  • Ensure appropriate confidentiality and security of information.

  • Reviews reports for compliance with state and federal guidelines.

  • Collects fees (cash and checks) and performs credit card transactions.

  • Reconciles receipts with revenue control documents.

  • Operates computer terminals and photo imaging software.

  • Schedules road examinations.

  • Prepares forms and other documents related to licenses, registrations, identification cards and receipts for titles.

  • Amends title and registration records.

  • Maintains Registry of Motor Vehicle filing systems.

  • Reviews customer documents in support of transactions for accuracy and veracity.

  • Conducts research for additional information from third parties (other states, state agencies, etc.) to complete transactions.

  • Assists other state and local agencies with Registry of Motor Vehicle information.

  • Assists customers with problem resolution.

  • Provides information to the public regarding Registry of Motor Vehicles guidelines, requirements and procedures in-person and on the phone.

  • Greets customers, determines customer's purpose, assesses readiness, and directs them to the appropriate line.

  • Directs customers to Kiosks and other automated services where appropriate.

  • Assesses that customers have the correct forms/applications, supporting documents, and acceptable payment.

  • Returns improper or incomplete forms or documents to the applicant explaining reasons for rejection and steps necessary to complete forms/applications.

  • Provides checklists and assistance in completing forms/applications.

  • Preferred Qualifications
    Applicants may be required to speak another language, based on assignment.
    Knowledge, Skills and Abilities:

    • Fluency in the English language.

    • General knowledge of the functions of a service center or division office of the Registry of Motor Vehicles.

    • Ability to exercise discretion in handling confidential information.

    • Ability to communicate clearly in written work or verbally and listen effectively.

    • Ability to deal patiently with problems and complaints.

    • Ability to multi-task and prioritize.

    • Ability to prepare documents and reports.

    • Ability to follow guidelines and procedures.

    • Ability to exercise sound judgment.

    • Ability to work independently.

    • Ability to utilize computers, including website navigation.

    • Ability to work efficiently in stressful situations; maintain composure when working with angry or confused customers; and maintain efficiency in an office with a high volume of customers.

    • Competency in applying a solid knowledge of the principles and practices of quality customer service to perform complex work in assisting the public with applications, fees, examinations or social services that have an eligibility or compliance component.

    • Strong interpersonal skills including sensitivity, patience and flexibility in order to communicate with internal and external customers in a friendly, courteous and efficient manner.

    • Ability to communicate with individuals from diverse backgrounds.


      Working Conditions:
      While performing the duties of this classification, incumbents work indoors within an office setting. The noise level is moderate. Incumbents may be exposed to verbal confrontations. Prolonged sitting and repetitive motions performed answering phone and working on a computer. Incumbents are occasionally required to lift, carry, push or pull up to 25 pounds of office supplies or equipment with or without assistance and with or without the use of devices and/or equipment to assist in the lifting effort. Work assignments may be performed with or without reasonable accommodation to a known disability.

      Please be advised the Southeast Region consist of the following RMV Service Centers:

    • Brockton Service Center - 490 Forest Ave, 02184

    • Fall River Service Center – 1794 North Main Street, 02721

    • Plymouth Service Center – 40 Industrial Park Road, 02360

    • New Bedford Service Center – 212 Theodore Rice Blvd, 02740

    • Taunton Service Center – 1 Washington Street, 02780

    • Braintree Service Center – 10 Plain Street, 02184

      Applicants applying to this posting may be assigned to any of the service centers listed above.

    Pre-Hire Process:

    Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

    Qualifications Minimum Entrance Requirements: Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems. Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position. Substitutions: A Bachelor's degree may be substituted for the required experience. Special Requirements: Please note that this position may require the ability to travel to various MassDOT facilities across the Commonwealth. For purposes of bargaining unit designation, Unit 1 is equivalent to MassDOT Unit A.

    As one of the leading company in USA, Commonwealth of Massachusetts opens a variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Commonwealth of Massachusetts also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company program.

    If you are interested and qualified to follow the job recruitment, you have to prepare yourself and send your application letter immediately. Only candidates who meet the criteria for Customer Service Rep I, RMV (Southeast Region) in Braintree, MA, Braintree, MA who will be called to attend interview. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Braintree, MA region from any other company. You can also try to find other job recruitment information for Customer Service Rep I, RMV (Southeast Region) di Braintree, MA below.

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    Job Informations

    Job Title: Customer Service Rep I, RMV (Southeast Region) Location: Braintree, MA Company: Commonwealth of Massachusetts Date Posted: 30+ days ago

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